Customer Profile: Shaler Hampton EMS
- Location: Glenshaw, Pennsylvania (Serving Etna, Hampton, and Shaler Townships)
- Industry: Emergency Medical Services (EMS)
- Mission: Providing vibrant, community-based EMS with compassionate, high-quality care.
- Website: shalerhamptonems.org
The Challenge: Moving Beyond “Limited Functions”
Before partnering with FLEETA, Shaler Hampton EMS utilized a legacy fleet management system. However, the organization faced significant hurdles that hindered their operational efficiency:
- Inadequate Performance: Their previous system had limited functionality and provided a poor user experience for accessing video.
- Lack of Support: Technical issues were difficult to resolve due to unresponsive customer support.
- The “EMS Tax”: Brian Schutzman, of Shaler Hampton EMS, evaluated other specialized EMS-specific video systems but found the costs to be “extreme,” with many options lacking the comprehensive feature set required for modern emergency response.
The Decision: Finding the “All-in-One” Solution
In May 2025, Shaler Hampton began transitioning to FLEETA. The decision was driven by the need for a single, unified platform that didn’t compromise on features. While other systems were always “lacking in at least one” area, FLEETA was the only provider that checked every box for their mission-critical needs:
- Instant Online Video Access: The ability to pull and view footage remotely at a “decent speed.”
- Real-Time GPS & Geofencing: Critical for monitoring vehicle location and arrival/departure status.
- The Manual Record Button: A vital safety feature allowing paramedics to manually trigger a cloud-upload event during “peculiar events” or high-stress patient interactions.
The Impact: Speed, Safety, and Day-to-Day Clarity
Since deploying 7 BlackVue DR770X Box-3CH Pro units, the impact on operations has been immediate and measurable.
- Operational Precision: Brian notes that geofence alerts and real-time tracking are now “critical” to their daily operations, providing a level of clarity they previously lacked.
- Rapid Incident Review: The ability to pull video quickly has transformed how the agency evaluates vehicle accidents and unusual field events, ensuring evidence is secured immediately.
- Professional Reliability: Despite initial technical hurdles, the FLEETA support team worked closely with the agency’s non-IT staff to stabilize the system, resulting in months of uninterrupted, reliable cloud connectivity.
The Results: High-Tier Technology at a “Cost-Friendly” Price
Shaler Hampton EMS has successfully modernized its fleet, moving from a failing legacy system to a robust, 3-channel cloud environment.
- Cost-Effectiveness: By avoiding the extreme costs of specialized competitors, the agency secured a high-end solution that Brian describes as “extremely cost-friendly for everything it offers.”
- Peer Recommendation: The system’s success has led Shaler Hampton to actively recommend FLEETA to neighboring EMS agencies.
- Accountability & Compassion: The 3-channel Box system (recording the road, the driver, and the patient compartment) ensures that the agency’s core value of “compassionate care” is documented and protected.
“Your system was the only one who offered all [the features we wanted]; the others were always lacking… It is extremely cost-friendly for everything it offers, and I have been recommending it to other EMS agencies.” — Brian Schutzman, Shaler Hampton EMS
Is your agency ready for a more reliable, cost-effective safety solution? Join the first responders who trust FLEETA to protect their staff and their community. Visit fleeta.io to start your 14-day free trial.
