Are you experiencing an issue with your BlackVue dashcam? We understand that from time to time, even the most reliable technology might require attention. That’s why we’ve streamlined our Return Merchandise Authorization (RMA) process to make it as simple and efficient as possible for our valued customers. Let’s dive into how the new BlackVue RMA system ensures you’re back on the road with a working dashcam in no time!
Why the New RMA System?
At BlackVue, customer satisfaction is our top priority. We’ve listened to your feedback and worked hard to create an RMA process that is fast, fair, and frustration-free. Our goal? To get you back up and running with minimal disruption.
The Improved BlackVue RMA Process: Easier Than Ever
We’ve revamped our RMA system to provide a seamless experience, starting right from your computer. Gone are the days of lengthy ticketing processes and endless troubleshooting before submitting a return. Here’s how the new BlackVue RMA works:
- Submit the RMA Request Form: Begin the process directly on our website’s dedicated page. Fill out the simple online form with your details and issue description.
- Warranty Check: We’ll quickly verify your product’s warranty status to ensure it’s eligible for service.
- Make Payment & Send Your Product: Once warranty is confirmed, you’ll receive instructions for payment (if applicable) and details for sending your product to our RMA Center. Please note that shipping costs are the customer’s responsibility in case the product is out of warranty.
- Repair or Replace: Our expert technicians will diagnose and either repair or replace your dashcam as needed.
- Receive Your Fixed or New Product: We’ll ship the repaired or replaced product back to you. Enjoy fast delivery within 3-5 business days via DHL & FedEx.
BlackVue RMA Benefits
- Easy Accessibility: Apply for RMA directly on https://media.blackvue.com/rma/ and track your status in real-time. No more support tickets needed.
- Real-Time Updates: Receive email updates throughout the process and monitor your RMA status online.
- Generous Warranty Coverage: Enjoy our industry-leading warranties:
- Dash Cams: 2 Years
- Accessories: 2 Years
- Batteries: 1 Year
Our Global Service Centers
We’re proud to support our customers worldwide. With service centers located globally, including our dedicated RMA Center and US branch in Irvine, California, and Boston, we’re always here to help. Contact details and locations can be found on our customer service page.
Fast, Fair, Frustration-Free
Our commitment is to provide you with an RMA experience that is:
- Fast: We strive to complete the process quickly, so you’re not without your dashcam for long.
- Fair: Our warranty policies and processes are clear and transparent.
- Frustration-Free: We’ve eliminated unnecessary steps to make the process smooth and straightforward.
Start Your RMA Today!
If you’re facing any issues with your BlackVue product, don’t hesitate. Visit blackvue.com/RMA to begin the RMA process. We’re here to ensure you have the best possible experience with our products and services.
Thank you for choosing BlackVue. For your safe driving!
