RMA Request
Online Repair and Replacement Process
You
BLACKVUE
You
Faulty Item Return
BLACKVUE
Repair / Replacement
BLACKVUE
Ship Repaired
/ Replaced Item
BLACKVUE RMA Policy
Warranty Information
Please refer to your product manual for specific warranty details. As of September 1, 2024, the standard warranty periods are as follows
BLACKVUE Dash Cams
and Add-On Cameras
2 YEARS WARRANTY
Accessories
(e.g., mounts and cables)
2 YEARS WARRANTY
Batteries and
Battery Accessories
1 YEAR WARRANTY
Memory
Cards
1 YEAR WARRANTY
Consumables (e.g., tapes, cable clips, etc.) / Tools (e.g., microSD card readers, pry tools, SIM ejector tools)
Important Notes
The out-of-warranty repair or replacement fee ranges from USD 150 to USD 220, depending on the item and location. This fee includes the repair or replacement cost and two-way shipping but does not cover any taxes imposed by your home country’s customs. To receive an exact quote, you need to complete and submit the RMA form. Once you receive the quote, you can decide whether to proceed. Processing typically takes 1 to 3 business days from the time the faulty item is received.
No refunds will be issued once the replacement has been received. Only subsequent RMA exchanges will be offered under warranty.
Once the replacement is shipped, the original faulty item will not be returned to the customer.
For customers returning a faulty item and wishing to cancel the RMA:
Warranty-in Claims: The customer must cover the round-trip shipping fee for returning the faulty unit.
Warranty-out Claims: A partial refund will be issued, and the customer will be responsible for all round-trip shipping fees.
- Primary Shipping Address: All replacement products are shipped exclusively to the address provided on the RMA request form. We do not use addresses registered with third-party payment services (e.g., PayPal, Amazon) for shipment.
- Customer Responsibility: Customers are solely responsible for ensuring the shipping address is accurate, complete (including Suite, Apartment, or Space numbers), and up to date.
- Address Changes: Any requests for address changes must be submitted via email and confirmed by our team before the shipment is processed.
- Delivery Failures: Shipments delivered to an incorrect or incomplete address provided by the customer are not eligible for free replacement or refund.
- Reshipment Fee: If a package is returned or lost due to an incorrect address, reshipment may be offered at the customer’s expense (Standard fee: USD $140 for US / USD $160 for Canada).
RMA Request Form
By submitting this form, you acknowledge and agree to the terms and conditions outlined in BLACKVUE’s RMA policy.
